1. Policy Overview

This Refund & Cancellation Policy governs all payments, subscriptions, and service purchases made on Seven Dial, an online business listing and lead generation platform connecting Buyers and Sellers.

By purchasing any paid service, plan, or subscription on SevenDial.com or its mobile application, you agree to this Policy.

2. Nature of Services (Important)

Seven Dial provides:

• Business listing visibility
• Digital promotion tools
• Lead generation services
• Subscription-based seller plans

Seven Dial does not guarantee:

• Sales conversions
• Fixed number of leads
• Business growth results

Payments are made for platform access and visibility — not for guaranteed business outcomes.

3. No Refund Policy

All payments made to Seven Dial are:

• Non-refundable
• Non-transferable
• Non-adjustable

Once a plan is activated, no refund request will be entertained under normal circumstances, including:

• Change of mind
• Lack of usage
• Low lead conversion
• Business closure
• Incorrect plan selection

4. Cancellation Policy

4.1 Subscription Cancellation

Users may request cancellation of future renewals before the next billing cycle. Cancellation will stop future charges only. No refund will be issued for the current active billing period.

4.2 Platform Termination by Seven Dial

Seven Dial reserves the right to suspend or terminate any account without refund if:

• Terms & Conditions are violated
• Fraudulent activity is detected
• Misleading listings are posted
• Legal compliance requires action

5. Exceptional Refund Cases

Refunds may be considered only at the sole discretion of Seven Dial in cases such as:

• Duplicate payment due to technical error
• Payment deducted but service not activated

All such claims must be submitted within 7 days of payment with valid proof.

Decision of Seven Dial shall be final and binding.

6. Chargebacks & Payment Disputes

If a user initiates a chargeback or payment dispute without contacting Seven Dial:

• The account may be permanently suspended
• Legal recovery action may be initiated
• Outstanding dues may be claimed

7. Modification of Policy

Seven Dial reserves the right to modify this Refund & Cancellation Policy at any time without prior notice. Updated policies will be effective immediately upon publication on the Platform.

8. Legal Protection Clause

Users acknowledge that Seven Dial operates as a digital intermediary platform. Payment is made for access to services and technology infrastructure, not for guaranteed results.

Therefore, refund claims based on dissatisfaction with business performance shall not be valid grounds for refund.