1. Policy Overview

This Shipping Policy governs product and service delivery responsibilities for transactions initiated through Seven Dial, an online business listing and lead generation platform connecting Sellers and Buyers.

Seven Dial operates as a digital intermediary and does not directly manufacture, store, pack, ship, or deliver any physical products unless explicitly stated.

2. Role of Seven Dial

Seven Dial:

• Provides listing visibility
• Facilitates communication between Buyer and Seller
• Generates and shares business leads

Seven Dial does not:

• Handle physical inventory
• Control packaging or logistics
• Guarantee delivery timelines
• Act as a courier or logistics provider

All shipping obligations remain solely between Buyer and Seller.

3. Seller Shipping Responsibilities

Each Seller agrees that:

• They are solely responsible for packaging, dispatch, and delivery.
• Shipping timelines must be clearly communicated to the Buyer.
• Tracking details (if applicable) must be shared directly with the Buyer.
• Shipping charges must be transparently disclosed before order confirmation.
• They must comply with applicable Indian laws related to product shipment.

4. Buyer Responsibilities

• Provide accurate delivery address and contact details.
• Coordinate directly with the Seller regarding shipping status.
• Resolve disputes related to delayed or damaged delivery directly with the Seller.

Seven Dial does not intervene in shipment-related disputes unless required by law.

5. Delivery Timelines

Delivery timelines displayed by Sellers are estimated and may vary due to:

• Logistics provider delays
• Natural disasters or extreme weather
• Government restrictions
• Unforeseen operational issues

Seven Dial does not guarantee fixed delivery dates.

6. Shipping Charges

• Shipping charges are determined by individual Sellers.
• Charges may vary based on product type, weight, and delivery location.
• Sellers must clearly disclose shipping fees before order confirmation.

Seven Dial does not control or regulate shipping fees.

7. Damaged, Lost, or Delayed Shipments

If any of the following occurs:

• Damaged goods
• Missing packages
• Delivery delays

The Buyer must contact the Seller directly. Seven Dial is not liable for compensation, refunds, replacements, or logistics claims arising from shipping issues.

8. International Shipping

• The Seller is responsible for customs documentation and clearance.
• The Buyer is responsible for import duties, taxes, and customs charges.

Seven Dial shall not be liable for customs delays or shipment rejections.

9. Limitation of Liability

To the maximum extent permitted by law, Seven Dial shall not be liable for:

• Shipping delays
• Transit damages
• Incorrect deliveries
• Courier negligence
• Force majeure events

Users acknowledge that Seven Dial is a technology platform and not a logistics provider.

10. Policy Updates

Seven Dial reserves the right to update or modify this Shipping Policy at any time. Continued use of the platform constitutes acceptance of updated terms.